RESUME 

Delta Dental through ASCENT, Remote

Implementation Specialist - AZURE Teams Admin, Microsoft 365 Service Adoption Specialist                                                                                                    2020 to 2021

Orchestrated seamless deployment and business adoption of Microsoft 365 suite for ~5,000 users during COVID-19, ensuring minimal disruption. Oversaw migration of 1,600 SharePoint On-Premises sites to SharePoint Online (SPO), along with deployment of Teams, OneDrive, and OneDrive Sync. Partnered with the Office of Change Management (OCM) and Internal Communications to implement best practices for rollout communications. I interacted with business leaders and department heads to verify adoption beyond initial implementation by integrating Microsoft 365 into critical business processes.

• Delivered successful deployment of Office 365 and Teams on budget and within project timelines.

• Optimized contractor utilization while ensuring Service Level Agreements (SLAs) and success metrics were consistently met by coordinating with project stakeholders.

• Managed rollout of Teams with mobile access (iOS, Android via Intune MDM), enabled meeting invite phone access, and migrated ~9,000 mailboxes from Exchange On-Premises to Exchange Online.

QubeChain, LLC., Irvine, CA

Enterprise Cloud Architect                                                                                    2016 to 2020

Served as Sales and Marketing technical lead, while bridging technical and business requirements to drive adoption and client success. Steered software development initiatives by using Swift, Java, and React Native, while overseeing agile project management through JIRA Sprints. Designed blockchain reference architecture leveraging Azure Cloud in compliance with industry best practices and emerging technologies. Collaborated with high-profile clients, including Deloitte, Anthem/Blue Cross, TripX, Catholic Health, WaterChain, and Comprehensive Drug Testing Solutions, Inc. (CDT), to deliver tailored technology solutions.

• Headed Azure cloud-based architecture design, client engagements, and Blockchain Hyperledger Fabric implementations, ensuring secure and scalable solutions.

• Improved system performance and resilience by overseeing backup and recovery strategies, server monitoring, and Microsoft 365 migrations

The Capital Group Companies, Irvine, CA

Senior Specialist                                                                                                          2013 to 2017

Oversaw design, implementation, integration, and support of enterprise client platforms for seamless operations and security. Acted as technology lead on multiple clients engineering initiatives, driving innovation and best practices. Assumed key roles, including Azure Global Administrator, Office 365 Technical Team Lead, and Windows 10 Deployment Lead, verifying robust enterprise infrastructure. Developed custom software approval system by using SharePoint workflows, streamlining request and approval processes. Provided technical leadership for ITG teams, guaranteeing smooth problem resolution, installations, and upgrades while maintaining comprehensive documentation and clear ownership. Oversaw design, implementation, integration, and support of enterprise client platforms for seamless operations and security.

• Directed VDI projects for ~3,000 offshore and onshore developers, streamlining remote work efficiency.

• Spearheaded efficient operation of 8,000 desktops, encompassing 7,500 Virtual Desktop Infrastructure (VDI) instances for optimal performance and reliability.

• Evaluated and recommended technical standards for software and infrastructure, assessing tools like Tanium, Microsoft RMS, Windows 10, Office 365, vRops, CIMCON, and Orbus iServer.

• Championed automation initiatives, transitioning to Software-Defined Data Centers (SDDC) and integrating tools such as Splunk, FireEye Mandiant, Tanium, SCCM, Altiris, Symantec SEP, and Flexera.

AVIAT Networks, INC, Santa Clara, CA

Director, Global IT Operations & Infrastructure                                         2008 to 2013

Managed operations and led high-performing team of up to 36 IT employees across U.S., India, and EU, including offshore Oracle DBA team, while maintaining strong vendor relationships across 43 global sites. Deployed cloud-based Azure storage systems, while decreasing storage costs. Negotiated million-dollar contracts, true-ups, and renewals with major IT suppliers and vendors. Ensured IT architecture alignment with business goals by spearheading the replacement of outdated systems with advanced, efficient technology. Led IT SOX auditing initiatives and created business cases and ROI analyses for major IT expenditures. Directed Data Center migrations and implemented global unified communication systems. Upgraded key infrastructure components, including Active Directory, DNS, Exchange, and MS Office.

• Led server virtualization initiative affecting 90% of Data Center processes, reducing 26 racks to just 4.

• Replaced Verizon MPLS at 20 sites with IPSEC tunnels, while cutting corporate connectivity expenses.

• Developed annual operating plans and collaborated with C-level management to oversee $12M budget.

• Mitigated on-premise support costs and enhanced system reliability by deploying “Data Center in Box” solution.

• Achieved 40%+ reduction in annual spending and 45%+ reduction in staff while improving service levels and uptime.

• Implemented cloud infrastructure storage systems, including the evaluation, testing, and deployment of disaster recovery solutions for 23+ critical financial systems, VMware applications, and Oracle databases.

Additional Experience

Hudson Morgan Investments, LLC. (HMI), Orlando Florida                                                     

Chief Technology Officer  

MICROSOFT CORPORATION, Washington DC, Redmond Washington, Irvine, CA, & Orlando Florida.

Microsoft Senior Consultant

• Designed in-store pricing and POS processing system for Publix using MSF lifecycle practices, enhancing operational efficiency.

• Led complete infrastructure build-out during year-long on-site engagement at Harris Corporation by collaborating with executives to standardize workstations, resulting in significant cost savings and revenue improvements.

Solution Provider Channel Manager

• Coordinated with federal solutions providers to drive sales plans and deliver technical training, ensuring product adoption.

• Defined, developed, and managed Solution Provider Channel for U.S. Department of Defense, improving partner engagement.

Senior Systems Engineer

• Developed deployment plans and prototypes to stabilize and implement systems across 60+ U.S. Army and Air Force bases.

• Collaborated with key stakeholders at Pentagon, Strategic Air Command, and DoD Contract Offices to drive successful system design and implementation using PMI and Six Sigma methodologies.

Central Intelligence Agency (CIA) \ Logicon, Langley Virginia

Senior System Engineer – Top Secret clearance,

Martin Marietta Data Systems, Orlando, FL

Senior Programmer Analyst, college internship